1. Eligibility, parties, and authority
These Terms are an agreement between you and AI Brand Lens LLC. In these Terms, “AI Brand Lens,” “we,” “us,” and “our” refer to AI Brand Lens LLC. You must be at least 18 and able to form a binding contract. If you use AI Brand Lens for an organization, you represent that you have authority to bind it, and “you” includes that organization. If you do not agree to these Terms, do not use the service.
2. Accounts and workspaces
You must provide accurate account information, keep credentials secure, and promptly notify us of unauthorized access. You are responsible for activity under your account and for managing workspace members and permissions. We may suspend access when reasonably necessary to protect the service, users, or third parties.
3. The service
AI Brand Lens measures and analyzes AI-generated responses, public web evidence, brand visibility, perception, citations, and competitors. Features, supported providers, models, scoring methods, limits, and availability may change as AI systems and the product evolve. Beta or preview features may be changed or withdrawn and may be less reliable than generally available features.
Outputs are informational. They are not legal, financial, or professional advice, and they do not guarantee that any AI system or search service will mention, rank, cite, recommend, or accurately describe a brand.
4. Plans, billing, and cancellation
Paid plans, usage allowances, add-ons, and prices are described at purchase or in an order form. Unless stated otherwise, subscriptions renew automatically for the same billing period until canceled. You authorize our payment processor to charge applicable fees and taxes. You may cancel through available billing controls; cancellation takes effect at the end of the current paid period. Fees already paid are non-refundable except where an order form, our written policy, or law requires otherwise. We may change prices prospectively with reasonable notice.
5. Your content and instructions
You retain ownership of information, monitoring questions, brand materials, and other content you submit (“Customer Content”). You grant AI Brand Lens and its service providers a limited, worldwide license to host, copy, transmit, retrieve, analyze, and display Customer Content only as needed to provide, secure, support, and improve the service and comply with law.
You represent that you have the rights and permissions needed for Customer Content, domains you ask us to scan, connected services, and instructions you give us. Do not submit sensitive personal information, secrets, unlawful content, or material you are not authorized to process.
6. Acceptable use
You may not:
- break the law, violate another person’s rights, or use outputs to deceive, harass, discriminate, or cause harm;
- probe, attack, disrupt, overload, or bypass security or usage limits;
- access another customer’s data or use automated means except through interfaces we provide or authorize;
- reverse engineer the service except where the law expressly permits it;
- resell or sublicense the service without written permission; or
- use the service or outputs to develop a competing model, dataset, or service through systematic extraction.
7. Our technology and feedback
AI Brand Lens and its licensors own the service, software, designs, documentation, methodology, and related intellectual property, excluding Customer Content. Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to use the service during the applicable subscription. If you provide feedback, you allow us to use it without restriction or compensation, but we will not identify you publicly without permission.
8. Third-party services and AI output
The service may depend on or link to third-party services, including AI providers, identity providers, payment processors, public websites, and customer-enabled connectors. We do not control third-party services and are not responsible for their availability, terms, or independent actions.
AI responses can be incomplete, inaccurate, inconsistent, or outdated. Provider behavior can change without notice. You must independently review outputs before relying on them or publishing decisions based on them. Similar or identical output may be produced for others.
9. Confidentiality and privacy
Each party will use reasonable care to protect the other party’s non-public information and use it only to perform or receive the service, except where disclosure is authorized or legally required. Our Privacy Policy explains how we handle personal information. You remain responsible for notices, consents, and lawful bases required for Customer Content you provide.
10. Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available.” AI Brand Lens disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. AI Brand Lens’s total liability arising from the service will not exceed the amount you paid AI Brand Lens for the service during the 12 months before the event giving rise to the claim, or US $100 if you used only free services. These limits do not apply where liability cannot lawfully be limited.
12. Suspension and termination
You may stop using the service at any time and may cancel a paid plan as described above. We may suspend or terminate access for a material breach, nonpayment, security risk, unlawful conduct, or to comply with law, ordinarily with notice when practical. Upon termination, your right to use the service ends. Provisions that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, and dispute terms—will survive.
13. General terms
These Terms and any applicable order form are the entire agreement about the service and supersede prior discussions on that subject. If an order form conflicts with these Terms, the order form controls for that order. You may not assign these Terms without our consent, except as part of a merger or sale of substantially all assets; we may assign them in connection with a corporate transaction. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder stays in effect. Neither party is liable for delay caused by events beyond reasonable control.
14. Changes and contact
We may update these Terms prospectively. If a change materially affects your rights, we will provide reasonable notice, and continued use after the effective date constitutes acceptance where permitted by law. Questions may be sent to hello@aibrandlens.com or by mail to AI Brand Lens LLC, 2914 Pine Ave, Unit #211, Niagara Falls, NY 14301, United States.