1. Disconnect the account
Open the connected brand in AI Brand Lens, go to its social or search connections, and choose Disconnect for the provider. Disconnecting revokes AI Brand Lens access within the service and stops future collection. You may also revoke AI Brand Lens directly from the connected provider’s account or security settings.
2. Request deletion
Email hello@aibrandlens.com with “Data deletion request” in the subject. Include the email address used for AI Brand Lens, the workspace or brand name, and the provider or profile you want removed. Do not send passwords, access tokens, or other credentials.
3. What we remove
After verifying the requester’s identity and authority, we delete the provider access and refresh tokens held by AI Brand Lens and remove the associated connector profile, audience snapshots, and collected account metrics from active systems. Disconnecting one provider does not delete the rest of the AI Brand Lens workspace unless you ask us to do so.
4. Timing and limited retention
We ordinarily complete verified requests within 30 days. Some information may remain temporarily in routine backups until those backups are overwritten, or be retained where reasonably necessary for security, fraud prevention, dispute resolution, accounting, or legal obligations. De-identified or aggregated information that can no longer reasonably be linked to the account may be retained.
5. Confirmation and questions
AI Brand Lens LLC will confirm when the request is complete or explain if we need more information. For broader account or privacy requests, see the Privacy Policy or contact hello@aibrandlens.com.